Luxury D’Allure — Cancellation & Exchange Policy

At Luxury D’Allure, we are committed to providing our customers with exceptional products and a seamless shopping experience. We carefully inspect and package every order before dispatch. However, we understand that there may be occasions when you need to cancel or exchange your purchase.

Please review the following policy before placing your order.

1. Cancellation Policy

• Orders may be cancelled within 24 hours of placing the order.

• To request a cancellation, please contact our Customer Service team at luxurydallure@gmail.com or +91-8588058196.

• Once an order has been dispatched or shipped, it cannot be cancelled.

• Any cancellation request received after the applicable 24-hour period may not be accepted.

2. Exchange Policy

Luxury D’Allure offers exchanges only and does not provide refunds.

To request an exchange:

• You must contact our Customer Service team within 7 days of receiving your order.

• The product must be returned in its original, unused, and unworn condition.

• All original tags, packaging, accessories, and other accompanying items must remain intact.

• The customer is responsible for the return shipping charges.

• Once the returned product has been received and inspected, the exchange will be processed within 3–5 business days, subject to availability.

3. Exchange Conditions

For an exchange to be accepted, the product must meet all of the following conditions:

• It must be unworn and unused.

• It must be unaltered and in its original condition.

• All original tags and labels must be attached.

• The original packaging and accessories, where applicable, must be included.

• The product must not be damaged, stained, soiled, washed, altered, or otherwise used.

• Products that do not meet these conditions may not be eligible for exchange.

4. Non-Exchangeable Products

The following products are not eligible for exchange:

• Sale, promotional, or discounted products, which are considered final sale.

• Customized or made-to-order products.

• Products that have been used, worn, altered, damaged, stained, or soiled.

• Products returned without their original tags, packaging, or accessories.

5. Exchange Processing

All returned products are subject to inspection upon receipt. Once the product has been inspected and approved for exchange, we will initiate the exchange process.

Please note that exchanges are subject to product availability. If the requested replacement is unavailable, our Customer Service team will contact you to discuss the available options.

6. Important Information

By placing an order through the Luxury D’Allure website, you confirm that you have read, understood, and agreed to the terms of this Cancellation & Exchange Policy.

We encourage you to carefully review your order details, product specifications, and size information before completing your purchase.

7. Contact Us

If you have any questions regarding our Cancellation & Exchange Policy or would like to initiate an exchange, please contact our Customer Service team:

Luxury D’Allure
E/33, Tagore Garden Extension
New Delhi – 110027, India

Phone: +91-8588058196
Email: luxurydallure@gmail.com